| Q: |
Is your site secure? Will the information I provide during the purchase process be protected? |
| A: |
Yes. This website is 100% secured with SSL, both order management and credit card capture. We do not share information with anyone. Click on the Internet Secure Logo to see our payment processor's Privacy Policy. |
| Q: |
How long have you been in business? |
| A: |
We have a 30 year Canadian business history in the mechanical trade. |
| Q: |
Where are you located? |
| A: |
We are based in Calgary, Alberta, Canada. |
| Q: |
Is there a warranty on your products? |
| A: |
Yes. All products carry the full Manufacturers Warranties. |
| Q: |
Do you have a Privacy Policy? |
| A: |
We do not store any information as our Payment Processor does not provide us access. Click on the Internet Secure Logo to see our payment processor's Privacy Policy. |
| Q: |
What payment methods do you accept? |
| A: |
We accept Visa, MasterCard, American Express, Discover, Interac Online and PayPal. |
| Q: |
How will I know you have received my payment, shipped my order, etc? |
| A: |
Your Payment Receipt indicates the order has entered processing and a notification will be sent upon shipment. |
| Q: |
What happens if I buy from you and then I do not like it for reasons other than damage to the product? |
| A: |
Please notify us of your intent to return the product. In this event you are responsible for the shipping and cross border charges (if applicable). Upon receipt of your returned order we will inspect same to ensure it is in "As Sold Condition" with no damage. We will then issue a refund to your credit card for the full amount you paid minus a 20% restocking charge. |
| Q: |
Who do you use for shipping the product? |
| A: |
Our preferred carrier is FedEx Ground. |
| Q: |
Are your shipments insured? |
| A: |
Yes. Every shipment is fully insured. |
| Q: |
Does FedEx deliver to Post Office Boxes? |
| A: |
No they do not. You must enter a physical address. |
| Q: |
How long will it take to receive my order? |
| A: |
In most instances you will receive your order in approximately 2 weeks from the payment date. However, due to heightened security measures during the shipping process, customs clearances and unforeseen occurances (weather events, holidays, etc.) please allow 2 to 3 weeks for delivery. |
| Q: |
Do you really pay all the shipping charges? |
| A: |
Yes. We pay the shipping charges to any points in Canada and the contiguous U.S.A. |
| Q: |
I live in Canada. Will I be charged the Canadian GST (Goods & Services Tax) when I order from you? |
| A: |
No. Your cost is the price listed on the Website. We pay the GST. |
| Q: |
I do not live in the U.S.A. or Canada. How will you ship to me and what will it cost? |
| A: |
Please contact us by e-mail with your information and we will make arrangements to ship by whatever method you choose. |
| Q: |
What if you do not have the product I order? |
| A: |
In the event we are unable to supply what you ordered we will notify you with an anticipated delivery date. Should you decide not to wait we will be happy to refund your payment in full with no questions asked. |
| Q: |
How can I verify you have the product that I want to order before I pay for it? |
| A: |
Simply send us an email message with the product you require, we will check inventory levels and reply in a timely manner. |
| Q: |
I see you have exactly what I need but I have to have it within a week at the latest. Can you deliver in that time frame? |
| A: |
Certainly. We can ship by air but that would involve a substantial extra charge to you. We would not pay for shipping in that event. |
| Q: |
Is there a discount if I buy more than one of any particular product? |
| A: |
Volume discounts are available. Please contact us and provide the quantity and product description. |
Search Catalog